Please note that this form is for bookings made directly with Air Canada only.
If you booked with a travel agent or any online travel agency (for example, Expedia or Priceline), kindly contact them directly for changes or cancellations. Each partner has a unique booking system that we are unable to access in order to adjust your booking.
If you booked with Air Canada Vacations, click here for contact options.
For Aeroplan bookings, click here for contact options.
If you booked with Air Canada for Business, click here for all updates.
As the global impact of COVID-19 continues to evolve, your travel plans may have changed. Whether you wish to cancel your upcoming trip, are not able to travel due to new entry restrictions, or whether you already hold a travel credit, these new flexible options are available to you if you booked on or before July 31, 2020 for travel between March 1, 2020 and July 31, 2021:
- Convert your ticket or travel credit to an Air Canada Travel Voucher that is fully transferable with no expiration date.
- Convert your ticket or travel credit to Aeroplan Miles with an additional 65% bonus miles.
If you have a refundable fare , you can cancel your trip and have the funds returned via your original payment method. Please contact Air Canada Reservations at 1-888-247-2262 in order to process your cancellation for a refundable fare.
You can cancel your trip up to 2 hours before your flight or convert your travel credit by entering your Booking Reference in “My bookings” on the homepage of our website. If you are unable to do so, simply fill out this web application form and one of our agents will be happy to process your request. Please allow 6 weeks for your request to be processed.
Your patience and understanding are greatly appreciated as we continue to adapt to this dynamic situation.
This request cannot be cancelled once submitted. Only one request per booking will be accepted.