Due to the Government of Canada’s Advisory to avoid non-essential travel to the People’s Republic of China as well as reduced market demand for travel to Hong Kong, some customers with tickets for travel to/from/via the People’s Republic of China or Hong Kong may be eligible for a refund. More information available here.

To request a refund, please complete the form below.

Return to the Let Us Know page for more assistance options.

Fields marked with * are required.


Passenger Information

Flight Information