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Temporary Flight Suspension Refund Application Form
Temporary Flight Suspension Refund Application Form
Fields marked with * are required.
Reservation
Ticket type
*
If you booked with a travel agent, please contact them directly with your refund request.
Air Canada
Aeroplan
Passenger Information
Title
*
Mr.
Mrs.
Ms.
M.
Mme
Mlle
Sr.
Sra.
Srta.
X
Honourable
L'honorable
Honorable
Dr.
Dr
Dr.
Master
Miss
Captain
Father
Père
Pastor
Pasteur
Révérend
Professor
Rabbi
Sister
Soeur
Mademoiselle
Dr.
Højtærede
Fr.
Fru
Hr.
Frøken
Mester
First Name
*
*
Last Name
*
*
Primary Phone No.
*
*
Alternate Phone No.
*
Email Address
*
*
*
Confirm Email Address
*
*
*
Frequent Flyer Number
*
Aeroplan or Star Alliance Status
Aeroplan SuperElite
Aeroplan 75K
Aeroplan 50K
Aeroplan 35K
(Altitude 35K)
Aeroplan 25K
Aeroplan Basic
Star Alliance Gold
Star Alliance Silver
Star Alliance (Non-Altitude)
(VIP)
(Super Elite)
(Elite)
(Prestige)
(VIP Red Card)
(Altitude Super Elite 100K MM)
(Altitude Elite 75K MM)
(Altitude Elite 50K MM)
(Million Mile)
Flight Information
Carrier
*
Air Canada
Air Canada Rouge
Air Canada Express
Other
Flight Number
*
*
Flight Date
*
*
Departure Airport
*
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Arrival Airport
*
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Booking Reference
*
Ticket Number (first 13 digits)
*
Subject
*
snippets["PublicScript/general.disclaimer"]
*
snippets["PublicScript/general.disclaimer"]
No
snippets["PublicScript/general.disclaimer"]
Yes
Topic
*
Welcome Back form
Delayed Baggage Recovery form
Complaint
Flight Pass Product
Baggage Issues
Class of Service Change
Aeroplan
Request Insurance Letter
Modify my Reservation
Refund Request
(DO NOT USE) General Refund
Air Canada Gift Card
Compliment
Flight Disruption (CLAIM ONLY)
Flight Disruption (EXPENSES ONLY)
Entertainment System Claim
Customer Relations Appreciation
(DO NOT USE) Service Plus
Flight Disruption Promotion Code
Internal
Denied Boarding Claim (from Airport)
Change my booking
(DO NOT USE) (Track My Bag)
(DO NOT USE) Flight delay or cancellation
Accessibility Concerns
AC Wallet
Sub Topic
Inactivity (Aeroplan)
Estate (Aeroplan)
Earn (Aeroplan)
Redeem (Aeroplan)
Missing Points (Aeroplan)
Elite Status (Aeroplan)
Family Sharing (Aeroplan)
Other (Aeroplan)
Receipt Request (Complaint)
Explanation of Charge (Complaint)
COVID-19 Document Validation (Complaint)
Class of Service Change
Issue with a flight (Request Insurance Letter)
Baggage (Request Insurance Letter)
Service from the Call Centre
Service at the airport (Compliment)
Service Onboard
Aeroplan
Ticket fares and conditions
Official Languages
Flight delay or cancellation (General Request)
Lost and Found Articles
Service at the airport (Complaint)
On Board the Airplane
Call Center
Flight Pass Product [Legacy]
AC Website / Mobile App
Baggage Complaint
From Signature Class
From Business Class
From Premium Economy
Child seating under 14 years old (Complaint)
Other
Expiring Soon (Flight Pass)
Refund of Fee (Flight Pass)
Return Flight Pass Credit (Flight Pass)
Extension (Flight Pass)
Owner Name Change (Flight Pass)
Refund (Flight Pass)
Baggage (Baggage Issues)
Mobility Aid (Baggage Issues)
Stroller / Car Seat (Baggage Issues)
Musical Instrument (Baggage Issues)
Sport Equipment (Baggage Issues)
Baggage Allowances (Baggage Issues)
Baggage Fee Refunds (Baggage Issues)
Other/Pilferage (Baggage Issues)
Unused Ticket (Refund Request)
Type of Refund Requested (Refund Request)
Travel Agent requesting assistance (Refund Request)
OAL representative requesting assistance(Refund Request)
Insurance Agent requesting assistance (Refund Request)
DENMARK Claim
Scanned Document (Internal)
Aeroplan (Compliment)
Mobility Devices
Missing Transactions (AC Wallet)
Issue
Requesting refund of EMD purchased on ac.com (Travel agency) [OBSOLETE]
Requesting refund of EMD purchased on ac.com (OAL) [OBSOLETE]
Document Upload
Document Acceptance or Rejection
Other (COVID-19 Doc. Validation)
Receipt or copy of your booking (Receipt Request)
Invoice with ticket cost breakdown (Receipt Request)
Proof of travel (Receipt Request)
Paid upgrade fee (Receipt Request)
Change fee (Receipt Request)
Paid seat fee (Receipt Request)
Baggage fee (Receipt Request)
Proof of Travel (Receipt Request)
An online statement pending amount (Explanation of Charge)
On my credit card statement (Explanation of Charge)
Flight Delay or Cancellation
Check-in
Departure/Arrival gate
Maple Leaf Lounge
Long wait for baggage
Food and Drink Issues
Amenities
Service (Inflight)
Entertainment system
Personal property damage
Seat fee refund
Service (Call Center)
Long Wait
Medical Assistance Desk
Expiring Soon (Flight Pass) [OBSOLETE]
Booking issue
Design/layout
Web Check-in
Unsubscribe to emails
Prices
Delayed [Missing Bag]
Submit Expenses [Provisional Expenses]
Damaged [Damaged Bag]
Mobility Aid
Stroller/Car Seat/Special Item
Baggage Allowance
Other/Pilferage
Air Canada Signature Suite
to Premium Economy
to Economy
Other
Under the age of 5 (Child seating)
Between 5 and 11 (Child seating)
Age 12 or 13 (Child seating)
Unused Ticket (Refund Request>Type of refund requested)
Baggage Fee Refund (Refund Request>Type of refund requested)
Preferred Seat Fee (Refund Request>Type of refund requested)
Maple Leaf Lounge Fee (Refund Request>Type of refund requested)
Last Minute Upgrade Fee (Refund Request>Type of refund requested)
Paid Onboard Meal (Refund Request>Type of refund requested)
Wifi (Refund Request>Type of refund requested)
Duty Free (Refund Request>Type of refund requested)
Other Fee (Refund Request>Type of refund requested)
Adjust tax refund to ticket value (Type of refund requested)
Refund cancellation fee (Type of refund requested)
Switch Travel Voucher to Refund (Type of refund requested)
Death/Imminent Death
Passenger or travel companion passed away (Type of refund requested)
Unable to display ET in GDS (beyond ticket validity)(Travel Agency request)
Ticket exchanged multiple times; unable to calculate the refund (Travel Agency Request)
Travel Agency requests retro discount (Past Travel) (Travel Agency Request)
Travel Agency requests assistance on death/imminent death case (Travel Agency Request)
Travel Agency requests assistance to correct a refund (Past Travel) (Travel Agency Request)
Our customer was downgraded on an Air Canada flight; did not receive compensation from AC (Travel Agency)
Refund processed to Credit Card, not rejected by BSP, card holder confirms credit never added to the card (Travel Agency)
Purged PNR (Travel Agency Request)
Air Canada has control of ticket (Travel Agency Request)
Appears to be an issue with the refund payment (Travel Agency Request)
Travel not permitted due to travel visa rejection (Travel Agency Request)
Call to Duty: Military or Jury (Travel Agency Request)
OAL employee unable to complete refund online (OAL Request)
Grant us authority to debit Air Canada (OAL Request)
We are granting Air Canada authority to debit our airline (OAL Request)
Our customer was downgraded on an Air Canada flight; did not receive compensation from AC (OAL Request)
Requesting usage information (OAL Request)
OAL took control of ticket (INVOL) (OAL Request)
Refund as per fare rules (Insurer)
My Insurance company is requesting proof (Insurer)
Contact the Aeroplan Contact Centre(Aeroplan)
Missing Points(Aeroplan)
Account Number/Password(Aeroplan)
Status Qualifying Dollars Discrepancy(Aeroplan)
Flight Reward Chart/Points Predictor(Aeroplan)
Inactivity Policy(Aeroplan)
Estate Policy(Aeroplan)
Other (Aeroplan)
Other (compliment-aeroplan)
From Signature Class (Class of service change)
From Business Class (Class of service change)
From Premium Class (Class of service change)
Travel not permitted due to travel visa rejection
Call to Duty: Military or Jury
Mexican Resident UK Mexico Tourist Tax Refund
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